ID Card Section/RAPIDS

The Military Personnel Support and RAPIDS Office at Tyndall AFB is located in the Base Support Center. They can assist with ID, CAC, DEERS, RAPIDS and other customer service issues.

**To use the online RAPIDS Appointment Scheduler you may be required to update your browser or allow a security exception.

*Effective 22 June 2018* They will be closed on 3 July for an official base-wide function Customer Support is appointments ONLY! Monday, Wednesday, Thursday & Friday 0730-1530 Tuesday: 0600-1530 *The FIRST Wednesday of the month our hours are 0730-1
Offices closed on all Federal Holidays and ACC Family Days. A scheduled appointment time frame takes about 15-30 minutes per session. A session may consist of (1) CAC ID or up to (2) Dependent ID cards.

Exception to Policy
Monday-Friday: Exception to Policy personnel will be seen on a space availability basis for Wounded Warrior, Military (Mission Critical/Work Stoppage), Civilian (Mission Critical/Work Stoppage), Retiree (Driven 100 miles or farther).

Order of Precedence to be seen: 1. Wing/Group/Unit Commanders; 2. Active Duty CMSgts & First Sergeants; 3. Appointments; 4. Walk-in's

Appointment Instructions
To schedule an appointment please select the next available appointment highlighted in Green, if there are no open appointments and the calendar is Gray please click on the next appropriate month.

Cancel/Reschedule Appointments
Customers will need to know their confirmation number to cancel/reschedule an appointment. Please keep a copy of your appointment confirmation page.

All members with a scheduled appointment should sign in no-later than 10 minutes prior to scheduled appointment time.

If arriving more than 10 minutes past your appointment time, you will need to reschedule the appointment.

Source: RAPIDS