The Finance Office/Finance Contact Center at Randolph AFB handle JBSA military pay and travel inquiries.
Call Center Hours of operation (CST):
Monday, Tuesday, Thursday & Friday 8-3 p.m.
Wednesday 8-2 p.m.
If no answer is received during business hours, it means that they are on the other line assisting a customer. Please leave a local San Antonio call back number or email regarding your inquiry.
It is their goal to answer you within a 24 hour suspense.
Relocations Section
In-processing
Members can choose from two different options to complete their finance inprocessing:
1. Attend the briefing located in building 5616, room 118, held Monday, Wednesday and Friday from noon to 2 p.m.
2. Complete a PIPS voucher from any government computer (none available at the finance office)
Any supplemental payments are also completed in person at the inprocessing briefing in room 118 noon to 2 p.m Monday, Wednesday and Friday.
Most other supplemental payments can also be completed online via PIPS (however, any supplemental for a vehicle pickup must be completed in person at the briefing)
Outprocessing
Briefings held twice per week Tues/Thurs at 2 p.m. in room 118
Members must be within 30 days of departure when they attend this briefing, and should bring one copy of their PCS orders.
Contact Information
For questions regarding a recent or upcoming PCS, members are invited to contact finance via the JBSA Call Center:
Source: JBSA Financial Services Website
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