ID / CAC Card Processing

ID / CAC Card Processing at NSA Orlando is located at Welcome Center at Naval Support Activity Orlando before the gates to enter the base.

Walk-Ins
Walk Ins are welcome on a first come first serve basis. We begin accepting walk-ins upon opening at 0730 and will take as many as we can serve. Appointments take priority and walk-ins may be subject to varying wait times.

Scheduling for Multiple IDs/Transactions
To ensure the appropriate amount of time is booked to complete multiple ID Cards or transactions, please book back to back appointments. Please schedule one (1) appointment for every two (2) IDs under the same record.

Available Appointments
Days with available appointments are displayed in green on the Rapids Schedule. If no days are displayed in green on the calendar, it means all appointments are booked for that month. Proceed to the following month.

Appointment Late Policy
Please arrive on time for your scheduled appointment. Appointments may not be honored more than 5 minutes past the scheduled appointment time.

RECENT CHANGE: Identification Requirements
ALL Sponsors, Spouses, and Dependent Children OVER 18 must have two UNEXPIRED forms of ID to receive a new ID card. One must be a state/government issued photo ID.

IDs no longer acceptable
ID card offices can no longer accept the following: Student ID, Expired IDs (including Driver’s Licenses on Military Auto-extend).

Acceptable Identification Examples
Primary: Military ID, Driver’s License, Passport. Secondary: A second Primary ID or Social Security Card, voter's registration card, Birth Certificate, or Veterans Health Identification Card (VHIC) . All must be unexpired.

Changes to your DEERS record
If any changes need to be made to a record, the Sponsor must be present or a valid Power of Attorney must be presented each time. Additionally, valid supporting documentation MUST be provided.

90 Day Renewal Policy
In most cases, IDs can be renewed 90 days prior to the expiration date (EXCEPTION: Promotions, Contract Extensions, and Tricare Young Adult.)

ID Card Scanning
All Military Installations have begun scanning ID cards for Base access. If you currently hold an older ID with the SSN printed, it may not scan properly and will be confiscated. Renewal of the ID will then be required.

Dependents without Sponsor present
All Dependents without a Sponsor present must have a valid DD Form 1172-2 pre-printed by a DEERS station that has been signed by the Sponsor and a Verifying Official ahead of time. 1172-2 forms can be hand filled but must be notarized and be originals.

All Dependents without a Sponsor present must have
DD Form 1172-2 can now be completed online at: https://www.dmdc.osd.mil/milconnect Sponsors with CAC or DS log-in access can digitally sign the 1172-2 and the electronic copy will be available for use in their DEERS record.

Retiree ID Cards
Due to a recent system update, Pre-Medicare Retiree ID cards with a previous “INDEF” end date will now be issued with an expiration date. The front expiration date will now reflect the date of the end of Tricare/Begin date of Tricare for Life.

Lost or Stolen CAC (All Branches)
All military personnel/Civil Servants/Contractors whose CAC card has been stolen must bring a theft report from a Police Station. For lost CAC Cards, documentation from sponsoring agency reporting it lost.

Adding children to DEERS
Child enrollment required documents: Birth Cert. & Social Security Card. Stepchild: the Marriage Cert. is also needed. Illegitimate child: Voluntary Acknowledgement of Paternity or Judicial Determination of Paternity is required as well.

Adding Spouse to DEERS
When adding a spouse to DEERS, the Sponsor must bring the following documents for their Spouse: Marriage Certificate, Birth Certificate, Social Security Card, & a photo ID.

100% Disabled American Veteran
For first time DoD 100% DAV ID issuance the following documents are required: DD214, VA Commissary/Exchange/MWR Award Letter, State or Federal Government Issued Photo ID and Social Security Card.

Foreign Documentation
All foreign documents MUST have a certified English translation (if applicable) AND an Apostille or Consular certification. Contact the document issuing facility to obtain authentication certification.

Full Time College Students
Must present a letter, in printed form, from the school's Registrar stating current enrolled/registered Full Time in an accredited college in pursuit of an Associate Degree or higher. Sponsors must also certify on the 1172-2 form they provide over 50% sup

Policy Change: Full Time College Students
Full time student IDs are now issued to the end of the current semester, graduation date (if information is provided on school letter) or 23 if occurs sooner.

TriCare Young Adult Program
As part of the Heath Care reform, there is now a Tricare Young Adult program available for your dependents. For children 21 to 26 who are not married or covered by an employee sponsored health plan. Contact TRICARE for more info.

Cancel /Reschedule appointments
Customers will need to know their confirmation number to cancel or reschedule an appointment. Please keep a copy of your appointment confirmation in the event you need to cancel or reschedule your appointment.

Verify Requirements
If the information above does not apply to your situation, please call the ID Card Office BEFORE arriving to ensure the DoD requirements will be met for your requested DEERS transaction to take place.

Source: RAPIDS Websites