The 40th Infantry Division RAPIDS ID Card Office at JFTB Los Alamitos offers service to soldiers, retirees, and dependents. They accept walk-in customers from 0515-1430 Monday - Friday. Appointments only from 1100-1430 Monday - Friday.
Please use the RAPIDS Appointment Scheduler link to make an appointment.
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Reviews
13 Reviews
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RetiredO42020Nov. The gentleman processing IDs was excellent. My family and I arrived about 2pm. There were about eight people ahead of us getting IDs, and a few more people for password resets. The reset process is quick, so they had priority (that makes sense to me). The gentleman worked steadily through the group. He was efficient, polite, and surprisingly upbeat for having been hunched over the desk all day (he needs a taller desk or a stand to raise the height of the screen:)
posted almost 4 years ago
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Crystal Lopez
There weren't any appointments available, so I just walked in. I came in around 7am, I was out by 815. there's only 2 people there, but they work fast. they're busy so they might come off as slightly rude but i thought they were really nice when working with me and even offered advice since i'm new to everything. really appreciated their help.
posted about 6 years ago
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Losalamitos
The employee here doesn’t work. He is slow rude and disrespectful. Takes forever with his job goes off topic and doesn’t take care of you
posted over 6 years ago
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PCGLBC
After having had my mom's ID card expire a few years ago, thought I'd would be difficult to renew since my father passed. Called the office, and someone returned my call in a few hours and next thing you I know, we come in the next day and had her renewal ID card processed within 20 minutes. Kudos to the ID Card Facility. It pays to call and talk to a rep beforehand. Helps expedite the ID Card renewal process! And the gentleman who greeted us at the front desk was very helpful!
posted over 7 years ago
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Jaylynn
I have used this ID card facility multiple times. They take customer after customer and I have never seen them even take a break. The machines seem to run slow a lot but that is not anything they control. The man I see everyone commenting about is an older gentleman with 2 hearing aides. Which may be why he seems rude when he talks. Cause he does talk kind of loud. But I have never had any issues with my visits. They were very helpful and friendly.
posted over 7 years ago
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Tee
Being newly married. I am the retired veteran and this is my first marriage. We went to id section for our IDs and the man that was working that day was rude and talked down to us as if we already knew the process of obtaining ids for dependants and updating DEERs. I hope that they remove him due to his customer service is way below the military standard. Im glad I went with my spouse due to I did not want her to think everyone who provides a service for military members act as rude as he.
posted over 7 years ago
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Clifford Simons
A 3 PERSON OFFICE WORKS AS EFFICIENTLY AS POSSIBLE AND WAS VERY HELPFUL AND COURTEOUS. I'M GRATEFUL FOR ALL THE HELP.
posted over 7 years ago
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The guy messed up my CAC and put me in as a reservist even though I'm an active guard reservist.... This was AFTER showing him my re enlistmdnt orders... He didnt listen to me! Because of this, my daughter had a lapse in coverage and I probably did too because he put me in as a reservist instead of active duty! Very frustrating when you can't go to Walgreens and get your daughter her asthma meds because of someone else's incompetent. Pay attention to details Sir! Waited almost three hours!
posted over 7 years ago
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Ckret
This man has an anger management issue, he doesn't like to be questioned or answered. You get there and sit until he talks to you. He gets very irritate when you approach to him. Be careful.
posted almost 8 years ago
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They dont answer phone during business hours, 99% of the time you get a voicemail.
posted about 8 years ago
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Battlesteros
I don't know what these other people are talking about but I have never had any problems with the service from anyone there at the ID section!
posted about 8 years ago
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MSGforever
Horrible people work there. Very very very rude. They hire the worst people to work there.
posted about 8 years ago
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calsailor41
If you arrive after 11 you must have an appointment or they will not see you.
posted almost 9 years ago
