Hours Of Operation
DEERS/ID cards is located in Building 1741 on the corner of Marshall Rd. and Victory Ave. Our hours of operation are from 0730 to 1600. Appointments only, emergency cases will be seen on a case by case basis.
NOTE: SOLDIERS ASSIGNED TO PSDR UNITS
SM's assigned to PSDR Units (1st BCT, 2nd BCT, 3rd BCT, 4th BCT, 11th ADA, 15th SUST, 212th FB, DIVARTY and the CAB) are required to report to their supporting S1 for CAC reissuance, or CAC issues. You will NOT be serviced at this site.
WALK-IN CUSTOMERS
"Emergencies" or "Walk-in" customers requiring same-day service will have an extended wait time. Priority is given to customers with scheduled appointments.
**PLEASE READ PRIOR TO SCHEDULING APPOINTMENT**
**PLEASE READ PRIOR TO SCHEDULING APPOINTMENT** If you need assistance entering the facility please call 569-6036.
Renew CAC and Dependent ID Cards
Renewal of ID Cards can be completed no earlier than 90 days before the ID card expires.
What type of ID?
Our office ONLY issues ID's for Service Members(including National Guard/Reserve), Retired Service Members and their dependents, Sponsor Appointed Agent ID's, DoD Civilian, DoD CIV Retired, DoD Contractor EMPLOYEE's ONLY.
APPOINTMENT INSTRUCTIONS
A scheduled appointment timeframe takes about 20 minutes per session. A session may consist of (1) CAC ID or up to (2) Dependent ID cards. Please schedule multiple appointments based on the number of ID cards needed.
**LATE TO YOUR APPOINTMENT**
Please keep your appointment time. If you arrive 5 minutes after your appointment time, you will be considered as a walk-in customer.
GENERAL ID INSTRUCTIONS
All customers age 18 and older must present (2) forms of identity documents. One must be a valid unexpired state or federal government issued picture ID. See website for approved ID's http://www.dmdc.osd.mil/rsl/html/RequiredDocuments.html
UPDATE ADDRESS & PHONE # IN DEERS
Appointment is not required to update your address and phone number in DEERS. Please visit the following website and update your information: https://www.dmdc.osd.mil/milconnect.
CAC RESET: INVALID PIN/BLOCKED/LOCKED ONLY
No appointment is needed for a CAC reset ONLY if you received an error stating you have been "BLOCKED" or "LOCKED" or you have an "INVALID PIN". This action will be conducted as a Walk-In service and again scheduled appointments are seen first.
LOST OR STOLEN CAC/ID CARDS
All ID Cards are the property of the United States Government and holders are required to safeguard their ID Card/CAC at all times. Pursuant to Directive Type Memorandum (DTM) 08-003 requires an individual to present documentation from the Supervisor or
LOST OR STOLEN CAC/ID CARDS (continued)
Security officer confirming that their ID/CAC has been reported Lost or Stolen. This document MUST be scanned and stored into the DEERS database. *Note: All personnel must present two (2) forms of ID.
LOST/STOLEN ID CARDS FOR FAMILY MEMBERS
Dependents must have two (2) forms of Identification, please see General ID Instructions above. Sponsor MUST be present at time of appointment if a Power of Attorney or a signed DD Form 1172 is not available. Lost or Stolen memorandum not required.
FOR FURTHER DETAILS PLEASE CALL OR USE THE RAPIDS WEBSITE LINK ABOVE.
Source: rapids-appointments.dmdc.osd
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Reviews
12 Reviews
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Jon RayWorst system I have encountered if you are turning away vets with documents for any reason you have failed. Treat walk inside like we matter to. Epic fail. No stars.
posted almost 6 years ago
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Joseph
I had a great experience. No problem making an appointment. It was for 2 weeks later, but I did not want to wait that long because my son's ID was to expire in one week. So we walked in on a Tuesday morning at 7:30 and were greeted by a nice staffer who informed us that we would be seen as soon as possible. 15 minutes later we were called in by a very courteous staffer and we were finished within 15 minutes. I think people are just walking in late in the morning. Try walking in at 7:30.
posted about 7 years ago
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WmTrekker
Friday afternoons slow; we found NO wait time; but, staff there need to be synced up on the info that they give out, as we’ve been given incorrect or incomplete answers to our questions - e.g., ID cards for college age dependents.
posted about 7 years ago
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Danielmcmcdn
I'm a retired whose disabled and doesn't drive. Every time I go in to get my ID, I get turned away. Whysince the active duty service members are on post not 0600 for PT, don't they get their IDs first thing in the morning? If they do everything right away, then theirs more time for them to "sham"! Does anybody know how to contact the C. G. s office?
posted about 7 years ago
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mariv
Really bad service and rude staff.. so hard to make an appointment and they hardly get walk- in's. tried to make an appointment there since I work and I need to ask for hours off but the man said that the appointments were too far, for me to just be there at 6:30 am the next day. people shouldn't be there working there if they don't like their job.
posted over 7 years ago
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amandagirl85
Trying to schedule an appointment is almost impossible. The scheduler doesn't work and I can't get anyone to answer the phone! Super frustrating and annoying!
posted over 7 years ago
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rabjyai
In the 26 years of service, I have never seen a more inefficient office working system in place. Been here since 0930 and it is now 1306 and yet to be seen. They all took lunch at 1130 and left one person to work instead of staggering their shifts. Supervisors should be relieved from their duties as they clearly don't know how to manage time and their personal. I will pray that I never have to come here again.
posted over 7 years ago
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Soldier
RAPIDS Appointment Scheduler does not work. Please remove it from your website and please put someone on answering the phones for appointments, or gladly take walk ins and maybe work a little late once and a while like the rest of Army to get the job done well.
posted over 7 years ago
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11B4P
I went on-line using the RAPIDS Appointment Scheduler; the site has been down for an extended time period. I called to schedule an appt. However, the receptionist informed that I had to go on-line to schedule the appt. I asked her, "can I schedule the appt. through you?" "No Sir", she replied, "I don't have access to a computer." She added, "you can come in as a walk-in, but there is no guarantee you will be seen." Really?
posted over 7 years ago
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Hhernan
The service provided by the staff is horrible. They move at the speed of a snail. One can clearly see there are no productivity goals in place. Sr. mgrs should periodically check to see how services are being provided here. Specifically, they should re-read the "Hawthorne Effect" and its impact on productivity. Shameful is how I describe the service provided by the ID Card section staff and the executive managers. Hopefully the garrison commander and his chief of staff will read this review.
posted over 7 years ago
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Labrat007
I'm sorry but I agree with the only other Review here, it's impossible to make an appointment, no one answers phones or the website to make an appointment does not work... I am going to be the hated walk in dependent who has no scheduled appointment... Please get these staff some HELP!!! It been this was for over 10yrs!!!!
posted over 7 years ago
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SoldierGirl76
making an appointment of getting any information from these people is like pulling teeth with a string and a door knob. I have been trying to make an appointment for the last 3 hours, either the line is busy, there is no answer on the other 3 or 4 numbers, or I am put on hold and the person that answers NEVER comes back to me. They need o at least have someone answering phones!!!!
posted over 7 years ago
